Moose: AI Chatbot & Live Chat
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (378)
- Developer
- MOOSE INNOVATIONS INC.
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AI-Powered Customer Support: AI Chatbot + Omnichannel in one app
MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking - and stay connected anytime with our mobile app.
- AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
- 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
- Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
- Multilingual self-service: Track order & search FAQ, Social redirect buttons
- Product FAQs: Set unique FAQs per product to quickly answer customer questions
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Live Chat
- Livechat
- Messenger
Categories
Real-time messaging
Automated responses
Editing tools
Reviews (378)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this helpdesk app for its seamless Shopify integration and user-friendly interface, which streamline customer service operations. They praise its automation tools and knowledge base for reducing repetitive inquiries, and appreciate the responsive customer support team. The live chat feature and intuitive dashboard are also noted for enhancing customer interactions and ease of use. Additionally, its customization options and cost-effectiveness provide significant value.
We needed quite a few custom adjustments for the app on our site and the team here (shout out to Mabel) was able to help us out very fast and effective. So far a great app and the benefits feel extremely promising.
Wonderful Live Chat plugin that has excellent excellent customer service. I was having difficulty updating the name on our Agents and Thomas was able to connect into my shopify and resolve my issue in a few minutes. Would recommend them to any of my shopify friends!
I LOVE THIS APP!!! The FAQ builder is easy to use and looks 100X better than what I was using before. I was able to import my FAQ's with minor adjustments so switching over was fairly quick and easy. So far I am liking the chatbot- looks nice, easy to set up. and I look forward to digging in more to see how it can best work for my use. I should mention customer service is 10/10 which is a HUGE deal for me.
Support
App support provided by MOOSE INNOVATIONS INC..
Or visit their support portalResources
Developer
Launched
August 22, 2023
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