Moose: Live Chat FAQ Whatsapp

Name: Moose: Live Chat FAQ Whatsapp
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (275 reviews)

Pricing: Free
Rating: 5.0 (275)
Developer: MOOSE INNOVATIONS INC.

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MooseDesk omnichannel support helpdesk live chat app widget

Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready

Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
WhatsApp button: Customize WhatsApp icons and prefill WhatsApp message
Multilingual self-service: Track order & search FAQ with AI-powered translation
FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

WhatsApp
Email
Live Chat
Facebook
Livechat
Messenger

Reviews (275)

Overall rating

Counts per rating level

99% of ratings are 5 stars
273
1% of ratings are 4 stars
2
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this helpdesk app for enhancing customer service operations. It features efficient support ticket management, automation tools, and a knowledge base that streamline inquiries. Key features include live chat, ticket system, order tracking, and FAQ management, all customizable to specific needs. Integration with Shopify is seamless, and the support team is responsive, even on weekends, improving service efficiency and customer satisfaction.

March 11, 2025

Excellent Customer Support & Powerful Helpdesk Solution!

We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers.

One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions.

Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use.

If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended!

Fayendra

Saudi Arabia

About 1 month using the app

March 20, 2025

I was looking for an app on my website that I could turn off the live chat. this let me do exactly that but yet still add important information for my customers.

SimplyMetallic

United States

About 2 months using the app

March 25, 2025

This team is efficient and i am loving the app! Very easy to use. I was having an issue with my page showing up as an error, and they replied right away. The issue is resolved, thank you

Peep'L

United States

3 months using the app