Moose: AI Chatbot & Live Chat

Name: Moose: AI Chatbot & Live Chat
Brand: Vegahub Technology Inc.
Rating: 5.0 (487 reviews)

Pricing: Free plan available. Free trial available.
Rating: 5.0 (487)
Developer: Vegahub Technology Inc.

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AI Chatbot automatically responds to customer questions 24/7

Turn customer support into a growth engine with an AI chatbot that works while you sleep.

MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.

AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
24/7 automation: Automate routine support and route complex cases to agents
Omnichannel inbox: Manage chat, email, and social messages in one place
Self-service support: Let customers track orders and find answers instantly
Product FAQs: Manage product-specific FAQs displayed on each product page

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin
BON Loyalty
Email
Instagram
Livechat
Messenger
UpPromote Affiliate Marketing

Pricing

Free Forever

Free

Features

[MORE COMPLETE than most Free plans]
AI chatbot assistant included
100 products for AI training
90 days chat history
Standard widget customization
Unlimited FAQs
Detailed analytics
Messenger & Instagram integration

Starter

$19 / month

$0.04 per extra AI replies

Features

AI chatbot replies: 1000 messages/month
500 products for AI training
12 months chat history
3 team members added
Advanced widget customization
Premium FAQs templates
Chat widget translation
Unlimited integration

7-day free trial

Growth

$49 / month

$0.038 per extra AI replies

Features

AI chatbot replies: 5000 messages/month
5000 products for AI training
Unlimited chat history
10 members added
Unlimited email channels
300 tickets/month
Advanced ticket management features
Priority support

7-day free trial

Business

$249 / month

$0.025 per extra AI replies

Features

AI chatbot replies: 10000 messages/month
20000 products for AI training
Unlimited chat history
Unlimited team members added
2000 tickets/month
Dedicated support service

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (487)

Overall rating

Counts per rating level

98% of ratings are 5 stars
478
2% of ratings are 4 stars
8
0% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants find this app transformative for customer support, enhancing communication with AI chatbots, live chat, and ticketing. It's praised for seamless integration with platforms like WhatsApp and Instagram, and features like AI Response Builder and FAQ builder. The intuitive interface and reliable performance are highlighted, along with excellent support. The free plan with 100 AI replies monthly is appealing to small businesses, and customization options are valued for tailoring to specific needs.

April 15, 2026

Great experience with MooseDesk!

The support team is fast, friendly, and very helpful. Special thanks to Mabel for the excellent support.

As a growing company, we really appreciate the features and see a lot of potential, especially with the AI. Looking forward to exploring more and seeing new features in the future!

Highly recommended!

Creative Cosmetics

Netherlands

8 months using the app

Vegahub Technology Inc. replied April 29, 2026

Hi Creative Cosmetics,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 24, 2026

It’s a great app. I do wish there were more customization options available on the free plan, but I’m still happy with what’s included. It’s really valuable for small shops, even with current limitations. I plan to upgrade to the paid plan once my order volume increases significantly.

Kelly was very helpful in resolving an issue where the bot wasn’t recognizing my product information when customers asked questions.

Thanks!

RiverCross Diorama

Italy

4 months using the app

Vegahub Technology Inc. replied April 29, 2026

Hi RiverCross Diorama,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 29, 2026

App was extremely easy to install and get setup. Had a small issue with the chat box and my top menu but Thomas from their customer service team was quick to respond and fix it within minutes. Thank you!

BIRCH BOARDS

United States

7 days using the app