Moose: Live Chat FAQ Whatsapp
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (267)
- Developer
- MOOSE INNOVATIONS INC.
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Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready
Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!
- Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
- Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
- WhatsApp button: Customize WhatsApp icons and prefill WhatsApp message
- Multilingual self-service: Track order & search FAQ with AI-powered translation
- FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Live Chat
- Livechat
- Messenger
Categories
Real-time messaging
Automated responses
Editing tools
Reviews (267)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants recommend this helpdesk app for enhancing customer service on Shopify, highlighting its user-friendly interface and features like live chat, ticket system, order tracking, and FAQ management. They appreciate its seamless integration with Shopify, customization options, reliable performance, and responsive support available even on weekends and holidays. The app is also noted for its cost-effectiveness and continuous improvements.
Excellent Customer Support & Powerful Helpdesk Solution!
We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers.
One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions.
Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use.
If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended!
It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.
From Thomas.
Best chat service app ever.. tons of customization and super cool staff to work with. If they cannot get back to you due to time difference leave a detailed message and they will respond back to you the following day with the fix or resolve advice.
Thank you very much,
We were overjoyed to receive such positive feedback!
Because of you, we now have even more motivation to improve our services in the coming days :D
If you require assistance, please contact us via Live Chat or email.
Have a wonderful day!
MooseDesk Team.
So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.
Hi there,
Thank you so much for your kind words!
It truly means a lot to us that MooseDesk has been a great fit for your team. We know how important it is to find the right tools and we’re so happy to hear that everything has been smooth so far.
Mia was absolutely delighted to assist you, and she sends her thanks as well! 💛
We’re here anytime you need a hand — and we’re excited to keep supporting your journey.
Warmest regards,
The MooseDesk Team.
Support
App support provided by MOOSE INNOVATIONS INC..
Or visit their support portalResources
Developer
Launched
August 22, 2023
Featured in
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