Moose: AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (477)
- Developer
- Vegahub Technology Inc.
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Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Shopify Admin
- Livechat
- Messenger
- BON Loyalty
- UpPromote Affiliate Marketing
Categories
Real-time messaging
Automated responses
Editing tools
Pricing
Free Forever
Free
Features
- [MORE COMPLETE than most Free plans]
- AI chatbot assistant included
- 100 products for AI training
- 90 days chat history
- Standard widget customization
- Unlimited FAQs
- Detailed analytics
- Messenger & Instagram integration
Starter
$19 / month
$0.04 per extra AI replies
Features
- AI chatbot replies: 1000 messages/month
- 500 products for AI training
- 12 months chat history
- 3 team members added
- Advanced widget customization
- Premium FAQs templates
- Chat widget translation
- Unlimited integration
7-day free trial
Growth
$49 / month
$0.038 per extra AI replies
Features
- AI chatbot replies: 5000 messages/month
- 5000 products for AI training
- Unlimited chat history
- 10 members added
- Unlimited email channels
- 300 tickets/month
- Advanced ticket management features
- Priority support
7-day free trial
Business
$249 / month
$0.025 per extra AI replies
Features
- AI chatbot replies: 10000 messages/month
- 20000 products for AI training
- Unlimited chat history
- Unlimited team members added
- 2000 tickets/month
- Dedicated support service
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (477)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this AI chatbot for boosting customer communication and support efficiency. It offers quick, accurate responses and personalized recommendations, significantly reducing support team workloads. The platform integrates live chats, support tickets, and automation tools with a user-friendly interface. Merchants appreciate the responsive support team and the professional enhancement provided by the knowledge base.
Moose AI chatbot has helped me add hundreds of FAQs about my product, with a generous free plan which I recommend all new shopify starters looking for a very easy AI chatbot setup. Mable from Moose support provided me with fast super friendly customer support.
Hi WellTechFinds,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
The app is intuitive and simple to use, made even better by the responsive and knowledgeable support team. Mabel was extremely supportive, taking the time to address every question and clarify all my concerns with great patience. She made the entire setup effortless, and I would highly recommend this app for live chat support.
Hi Cosa Piora,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
A Game‑Changer for Our Support Team
MooseDesk has quickly become one of the most valuable tools in our entire tech stack. Our company absolutely loves it. The platform is packed with features—far more than we expected from a helpdesk app—and every one of them feels thoughtfully designed to make customer support faster, smoother, and more efficient.
From automated workflows to smart ticket routing, from customizable widgets to seamless integrations, MooseDesk gives us everything we need to deliver a top‑tier customer experience. The interface is clean and intuitive, so our team was able to jump in and get productive almost immediately. Even better, the performance is rock‑solid; it just works.
What truly sets MooseDesk apart is how much time it saves us. Tasks that used to take minutes now take seconds. Our response times are down, our team is happier, and our customers feel the difference.
Hi POUT PERFECT™ | Official Store,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Support
App support provided by Vegahub Technology Inc..
Resources
Developer
Launched
August 22, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
-
Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, Shopify admin
-
Edit customers
Customer data
-
View products
Products, collections
-
Edit orders
Draft orders, merchant managed fulfillment, all order history
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View discounts
Discount codes and promotions
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Edit Online Store
Online Store pages, theme
-
Edit Shopify admin
Files
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