Moose: AI Chatbot & Live Chat

Name: Moose: AI Chatbot & Live Chat
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (356 reviews)

Pricing: Free
Rating: 5.0 (356)
Developer: MOOSE INNOVATIONS INC.

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AI Chatbot automatically responds to customer questions 24/7

AI-Powered Customer Support: AI Chatbot + Omnichannel in one app

MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking - and stay connected anytime with our mobile app.

AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
Multilingual self-service: Track order & search FAQ, Social redirect buttons
Product FAQs: Set unique FAQs per product to quickly answer customer questions

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

WhatsApp
Email
Live Chat
Facebook
Livechat
Messenger

Reviews (356)

Overall rating

Counts per rating level

98% of ratings are 5 stars
350
1% of ratings are 4 stars
5
0% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this helpdesk app for its user-friendly interface and seamless Shopify integration, which simplifies managing customer inquiries and orders. They praise its automation tools and knowledge base for streamlining customer service and reducing repetitive questions. The responsive support team is noted for custom feature assistance and setup help. Additionally, the live chat functionality is valued for saving sales and enhancing customer interactions.

August 7, 2025

This app has been a game changer for our Shopify store! The setup was super easy, and the interface is clean and user-friendly.

myethnicrentals

Canada

2 months using the app

September 3, 2025

Had one small hiccup, support helped fast and pushed a hotfix to prevent future user error that created the bug I had. Support is friendly and fast and the app seems to function great. So far we are really liking Moosedesk.

Lapidary Central

United States

2 days using the app